Errors selecting Employees in Compensation Cycle Setup

Incident Report for Lattice

Resolved

This incident has been resolved.

Posted Jul 16, 2025 - 13:00 PDT

Update

Our team is continuing to work on a resolution.

Posted Jul 16, 2025 - 12:32 PDT

Identified

Our team has confirmed that this error occurs only when taking bulk actions on Step 3 (Employees) of Compensation Cycle Setup.

We encourage users to utilize the "Upload Eligibility" option as an alternate method of setting employee participant status for the time being as we continue to work on a full resolution.

Posted Jul 16, 2025 - 11:27 PDT

Investigating

Compensation product: admins are receiving an error when selecting all employees in Step 3 (Employees) of Compensation Cycle setup. Lattice team is investigating.

Posted Jul 16, 2025 - 11:13 PDT

This incident affected: Lattice Application.