All Systems Operational
Uptime over the past 90 days. View historical uptime.
Lattice Application ? Operational
90 days ago
99.88 % uptime
Today
Lattice Homepage ? Operational
90 days ago
99.99 % uptime
Today
AWS Operational
AWS EC2 ? Operational
AWS ELB ? Operational
AWS RDS ? Operational
PagerDuty Events API Operational
PagerDuty Mobile Application Operational
PagerDuty Notification Delivery Operational
PagerDuty REST API Operational
PagerDuty Web Application Operational
PagerDuty Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Homepage response time ?
Fetching
API response time
Fetching
Past Incidents
Feb 6, 2023
Email notifications not sending
Resolved - This incident has been resolved. Our backlog of emails have caught up and we expect no further interruptions in our email service.
Feb 6, 17:09 PST
Monitoring - A fix has been implemented and we have confirmed that emails are now being sent out. Our team is monitoring and working to resend all emails which were not sent out this morning.
Feb 6, 11:22 PST
Update - We are continuing to investigate this issue with our email service provider.
Feb 6, 10:33 PST
Investigating - We are currently experiencing an issue with our email service provider, which is affecting email notifications from Lattice and preventing emails from going out to users since 8:30am PST.

We will resolve this incident once we have confirmed the issue has been resolved with our email provider.
Feb 6, 08:30 PST
Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Updating Databases
Completed - Our scheduled maintenance has been completed. The database upgrade was successful and we have verified the site is operational. Thank you for your patience.
Feb 2, 23:06 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 23:01 PST
Scheduled - Maintenance will begin today at 11:00PM Pacific Standard Time. Lattice will be unavailable for approximately 15 minutes. Lattice will return to full functionality immediately after maintenance is completed.
Feb 2, 16:33 PST
Lattice Service Disruption
Postmortem - Read details
Feb 2, 15:48 PST
Resolved - This incident has been resolved. Engineers have confirmed that Lattice site functionality remains stable.
Feb 2, 12:16 PST
Monitoring - A fix has been deployed and access to Lattice has returned to normal. We will continue monitoring for the time being.
Feb 2, 11:59 PST
Identified - Our team is continuing to work on implementing a solution. The Lattice application has been placed in Maintenance Mode for some users while we work on a permanent fix.
Feb 2, 11:45 PST
Investigating - We are currently experiencing a service disruption in the Lattice application.

Our team is actively working to identify the underlying root cause and implement a solution.

Due to this ongoing site incident, users may be unable to chat into our Customer Care team. Please reach out to customercare@lattice.com for assistance.
Feb 2, 11:07 PST
Lattice Service Disruption
Resolved - This incident has been resolved. Engineers have confirmed that Lattice site functionality remains stable and we do not anticipate further disruptions.
Feb 2, 10:22 PST
Monitoring - A fix has been deployed and service has returned to normal. We will continue monitoring for the time being.
Feb 2, 10:10 PST
Update - Due to this ongoing site incident, users may be unable to chat into our Customer Care team. Please reach out to customercare@lattice.com for assistance.
Feb 2, 09:55 PST
Investigating - We are currently experiencing a service disruption in the Lattice application.

Our team is actively working to identify the underlying root cause and implement a solution.
Feb 2, 09:48 PST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Scheduled Maintenance
Completed - Our scheduled maintenance has been completed. The database upgrade was successful and we have verified the site is operational. Thank you for your patience.
Jan 28, 07:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 07:00 PST
Scheduled - Scheduled maintenance will begin on January 28 at 7:00AM Pacific Standard Time. Lattice will be unavailable for approximately 1 hour. Lattice will return to full functionality immediately after maintenance is completed.
Jan 25, 13:15 PST
Jan 27, 2023
Errors Downloading Reviews Calibration CSV
Resolved - A fix has been deployed. Users should now be able to download current ratings Calibration CSVs without error.
Jan 27, 09:12 PST
Identified - Our team has identified the underlying root cause of errors downloading Calibration CSVs and is working to implement a fix.
Jan 27, 08:29 PST
Investigating - Users are experiencing errors when trying to download current ratings as CSV from the Review Cycle Calibration page. Our team is actively working to identify the underlying root cause and implement a solution.
Jan 27, 07:34 PST
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Lattice Service Disruption: Slow Load Times and Timeouts
Resolved - This incident has been resolved. Loading times have returned to normal and we do not anticipate further disruptions.
Jan 23, 09:49 PST
Monitoring - Access to Lattice has returned to normal. Lattice is back online for users and we’re continuing to monitor performance.
Jan 23, 09:31 PST
Update - We have restored access to Lattice by turning off maintenance mode. Users should begin to see access to Lattice return, but may still be experiencing longer than average load times. The permanent fix for this incident is still in progress.
Jan 23, 09:16 PST
Update - The Lattice application remains in maintenance mode for 50% of users while a fix is in progress. Users are still experiencing slow load times and timeouts across the application. Our team is actively working on a solution.
Jan 23, 08:45 PST
Identified - Our team has placed the Lattice application in maintenance mode while a permanent fix is in progress.
Jan 23, 08:23 PST
Investigating - We are currently experiencing long load times and timeouts across the Lattice application.

Our team is actively working to identify the underlying root cause and implement a solution.
Jan 23, 08:11 PST
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