This incident has been fully resolved. Site functionality remains stable and we do not anticipate further disruptions.
Posted Sep 19, 2023 - 08:38 PDT
Monitoring
A fix has been deployed and service has returned to normal. Users should no longer experience a "Something Went Wrong" error in the 'Your recommendations' page of Lattice's Compensation product. We will continue monitoring for the time being.
Posted Sep 19, 2023 - 08:33 PDT
Identified
Our team has identified the underlying root cause of this error in the 'Your recommendations' page and they are working to implement a fix.
Posted Sep 19, 2023 - 06:49 PDT
Investigating
Users are experiencing a "Something Went Wrong" error on the 'Your recommendations' page within Lattice's Compensation product. Other areas of Lattice are not impacted.
Our team is actively working to identify the underlying root cause and implement a solution.