Issues with Employee CSV Uploads

Incident Report for Lattice

Resolved

This incident has been resolved.

Posted Feb 23, 2024 - 14:49 PST

Update

Our team is continuing to work on the issue with creating new users or deactivating existing users via CSV upload. If you experience this issue, it is still possible to add new users by "Invite via email" or deactivate users manually in the Directory page.

Posted Feb 23, 2024 - 12:27 PST

Identified

Our team has identified the underlying root cause of CSV upload issues and we are working implementing a resolution.

Posted Feb 23, 2024 - 10:42 PST

Update

Some admin users are experiencing issues creating new users or deactivating existing users via CSV upload. If you experience this issue, it is still possible to add new users by "Invite via email" or deactivate users manually in the Directory page.

Posted Feb 23, 2024 - 10:01 PST

Investigating

Admin users may encounter issues with re-uploading CSV files that have been exported from the employee Directory.

Posted Feb 23, 2024 - 09:37 PST

This incident affected: Lattice Application.