The primary fix for text of submitted Updates cut off after submission has been successfully rolled out. Most users should no longer see any data loss when submitting updates.
Our team is still seeing rare instances of published updates not saving. These cases are being treated as a high priority bug and our team is actively working on a fix.
Posted Jan 06, 2023 - 13:41 PST
Update
We are still seeing some instances of published updates not saving. Our team is actively working on a fix and will provide additional updates soon.
Posted Jan 06, 2023 - 12:28 PST
Monitoring
A fix has been deployed and service has returned to normal. Text of new submitted Updates will be saved fully and correctly. Any Updates submitted from January 4 at 12:11 PST through January 6 at 10:45 PST will need to be re-submitted if text was lost. We will continue monitoring for the time being.
Posted Jan 06, 2023 - 10:44 PST
Identified
Our team has identified the underlying root cause and will be implementing a fix shortly.
Posted Jan 06, 2023 - 09:10 PST
Investigating
Some users are experiencing text of submitted Updates cut off after submission. Our team is actively working to identify the underlying root cause and implement a solution.